Aurium Return & Refund Policy
At Aurium, every piece of jewelry is handcrafted with precision, emotion, and individuality — made exclusively for you. While each creation is made-to-order, we understand that rare situations may arise where a return or refund is needed.
Our policy is designed to ensure a smooth, transparent, and respectful process.
1. Eligibility for Return
You may request a return within 40 days of delivery, provided that:
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The jewelry is unworn, unused, and in its original condition.
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It is returned in the original packaging with all certificates and invoices.
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The item is not a custom or bespoke design (unless found defective or damaged in transit).
We encourage exchanges over returns — to help you find a design you truly love.
2. Initiating a Return
To initiate a return, contact us via WhatsApp or email with your order details and reason for return.
Our team will review your request and guide you through the return procedure step-by-step.
3. Return Method
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Returns can be made by mail only (no in-store returns currently).
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All items must be securely packed and insured during transit.
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Aurium will provide a downloadable return shipping label, but the shipping cost will be borne by the customer.
In case of defective or damaged-in-transit products, Aurium covers all return shipping costs.
4. Product Condition
Returned items must:
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Be in new, unused condition.
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Not showing any signs of wear, scratches, alteration, or external repair.
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Include the original invoice, packaging, and certificate of authenticity.
Items failing quality inspection will not qualify for a refund and will be shipped back to the customer.
5. Fees & Deductions
To maintain fairness and transparency:
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A restocking/deduction fee of 15–30% may apply to made-to-order jewelry to cover material and craftsmanship costs.
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The exact fee (if applicable) will be communicated before refund confirmation.
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Shipping and insurance charges are non-refundable.
6. Refund Processing
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Once your return passes inspection and is approved, your refund will be processed within 7–10 business days.
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Refunds will be credited to the original payment method used during purchase.
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Refunds are considered only after exchange or repair options have been declined.
7. Damaged or Defective Items
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If your jewelry arrives damaged or defective, report it within 48 hours of delivery with photo/video proof.
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Aurium will arrange free repair or replacement, including return shipping and re-delivery.
8. Packaging & Safety
Always use secure, tamper-proof packaging as provided or approved by Aurium to ensure safe return transit.
Improper packaging may void return eligibility if the item is damaged during shipment.
9. Customer Assistance
Our team is here to help — personally, not through bots.
💬 WhatsApp: [Chat with us directly — because jewelry is emotional, and so is our service.]
✉️ Email: help.auriumofficial@gmail.com
Aurium — Pure as Love.
Every creation comes with the promise of artistry, authenticity, and aftercare.
